At 360 Payments, we’re always working on ways to make payment processing smooth, secure, and reliable for our users. With that goal in mind, we're excited to roll out updates to our Text to Pay feature. These enhancements not only give the interface a modern design but also boost security to protect both you and your customers from fraudulent activity.

Here’s what you need to know about these updates.

A Refreshed Look with Advanced Security

The Text to Pay feature you already love is now packed with an extra layer of protection. With the updated layout, we’ve integrated advanced user behavior tracking to help detect and prevent fraudulent activity. If suspicious behavior is identified, the payment link will automatically expire, and the customer will receive a message stating, “Too many failed attempts. Please contact the shop.”

This dynamic verification system reduces potential risks, ensuring your customers’ data remains secure while keeping you safe from unwanted chargebacks.

What to Do if a Payment Link Expires

If a customer contacts your shop about an expired link, don’t worry! Here’s how you can handle the situation smoothly:

• Validate Their Identity - Confirm the caller’s details using known customer information, such as their name, invoice number, or past transactions.

• Send a New Link - Once validated, generate a new payment link for the customer.

• Verify Information in Person (Best Practice) - If possible, recommend they complete the payment at your shop. This allows you to verify their cardholder information directly against your customer records.

These steps ensure you can manage payments confidently while adding an extra layer of safety for both parties.

Helping You Avoid Chargebacks and Fees

Chargebacks and unnecessary processing fees can be a significant headache for businesses. These updates are part of our commitment to helping you reduce these risks. By identifying potential fraud before it impacts your bottom line, the new system makes your payment processes more secure and efficient. Click here to download our chargeback guide.

Why Security and Flexibility Matter

We understand how crucial dependable payment systems are for running a successful business. Text to Pay has always been about convenience, but that doesn’t mean we compromise on security. With these updates, you can continue offering your customers the ease of paying by text while feeling confident in the protection of every transaction.

Need Assistance? We’re Here for You

At 360 Payments, we believe in providing unmatched customer support. If you have any questions about the new updates or need assistance, don’t hesitate to reach out:

Email: support@360payments.com

Phone: 855-360-0360

We’re here to help ensure that processing payments is one less thing for you to worry about.

Protect Your Business Today

The updates to Text to Pay are part of our ongoing mission to simplify payment systems while prioritizing your security and success. Need help getting started or learning more? Contact us today to discover how we’re redefining payment solutions for businesses like yours.