Here at 360 Payments, we’ve put a fair bit of effort into defining what our values are so that we have something of a yardstick with which to measure our own actions. Among those values we’ve identified as most important to us is love. But does love belong in the workplace, and what does it even mean in this context? We believe that love absolutely does belong in the workplace, and below we hope to explore why we feel this way and what we think love means to the 360 Payments family.
When asking if love belongs in the workplace there are a couple of ways you can look at it. First, what does the person need and second, what does the company need? In looking at the needs of the person, we should consider that most people spend more waking hours with their coworkers and clients then they do with their family. We all want (and deserve) to feel welcomed and to feel loved. Given the amount of time we spend at work, it follows that we’ll need to be loved during those hours. Yet how can we expect to receive love in our workplace if we’re not putting forth effort to make others feel loved in return?
By approaching your work out of love for others you end up creating the environment and relationships that will in turn make you feel more loved.
In the eyes of the law a corporation is a person, but in truth it’s a very cold one. It cares only about the bottom line and the extent to which it cares about its people is the extent to which they contribute to the bottom line. The company wants its people productive, and possibly creative. It’s probably pretty obvious at this point where this is going. Who is going to be more productive and creative? The employee feeling empowered by positive and loving environments and relationships, or the employee who feels isolated and could care less about their coworkers? These days you often hear the phrase “common sense isn’t very common,” but we think in this case the answer is well-known to most.
To spell it out though, when you adore the people you work with you will find your productivity will sky rocket. You will not want to let your coworkers down just the same way you would not want to let your family down. Love for the people you work with makes you excited by your work, and that excitement leads to further productivity and creativity.
Now let’s consider what happens when you treat your clients with love and how that benefits the business. When you consistently pour positivity and love into building solid relationships with your clients it will usually come full circle. At the very least, you’ll find their interactions with you are more positive and help to keep you in a more productive mood. And who knows, it could even lead to a business referral or willingness help with a review.
We’re positive that as you think through the question of love’s place in a workplace, you’ll agree that it really should be present. But what does it mean to act with love in this context? Well, let’s start by considering what it means in a more familiar context. While love can mean a wide range of things to different people there are some ideas that are fairly universal: commitment, care, empowerment, and protectiveness. Without too much effort we could likely come up with even more.
When you are protective of and committed to your clients’ well-being, you’ll find that they pick up on this and become more loyal in return.
Even challenging support cases become more bearable because the client knows you’re doing everything reasonable, and often well beyond what is reasonable, to ensure their issue is resolved.
Care, too, can have a similar benefit when you engage authentically and lovingly with the people who help keep you in business. Ask “What did you do this weekend?” not as a filler question but because you are genuinely interested in what your clients are doing and how they spend their lives. Building these interactions creates bonds and will make the experiences you have with your clients generally more enjoyable. Beyond this, caring for your clients leads to more attention to detail because you really want to get everything right for them. Now you have fewer issues to begin with so that when those big, unavoidable things do happen, your client isn’t already halfway to frustrated.
Empowerment is a huge part of love (and all too often missing from relationships, but that’s for another blog!) and can be hugely impactful in the workplace. Sometimes our own insecurities can lead us to knock others down in order to seem higher ourselves, but that ends up being self-defeating. Now that co-worker you just took down a peg is perhaps a bit less confident and is almost certainly resentful. Now they’ll be that much less effective at their own jobs and that much more negative in their interactions with you. Instead, empower them and suddenly they’re doing their job better and likely doing more of that “other job” that isn’t really in anyone’s job description.
For too long the word love has been left out of, if not outright tabooed in, the workplace. But it does have a place, and with enough intention and reflection upon our own actions, we can build a better work environment.
Embrace the love you have for the people that you are lucky to work with each day, the love you have for the clients who touch your life, and the love of what you do to build your company. This falls on all of us, whether CEO, entry-level employee, or anything in between. Raise people up, enjoy what each team member brings to the table outside of their work tasks, and watch your work environment become a place you want to be in more.
Want to know more about what makes 360 Payments different from the other credit card processors out there? We’d love to show you. Give us a call at 1-855-360-0360 or drop us a line on our website to learn more.
PPS – 360 Payments sets the gold standard in customer service. Here’s how we do it.